Privacy Policy

This privacy statement is provided by Toy Hub and its subsidiaries (referred to as ‘us’, ‘our’, or ‘we’ in the statement) for the information of visitors (referred to as ‘you’ or ‘your’ in the statement) to our website. We are committed to ensuring that your privacy is protected. By visiting our website, you consent to the use of your information as set out in this privacy statement. We may change our privacy statement at any time. If we change our privacy statement we will post the changes on this website. Owing to the global nature of the Internet, there is a possibility that your information may be transferred to countries outside the European Economic Union. By submitting your information to us you consent to these transfers. Please note that this privacy statement is subject to the terms and conditions of use of the Toy Hub and its subsidiaries website.

Use of your personal information
We receive and store some information you enter on our website. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We only use the information that you provide for such purposes as responding to your requests, improving our online services and communicating with you.

Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

What are Cookies
A cookie is a piece of information in the form of a very small text file which is stored on your computer when you visit certain web pages. A cookie can be thought of as an internet user’s identification card, which tell a web site when the user has returned. At we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site although you won’t be able to make any purchases online.

Cookies can’t harm your computer. We don’t store personally identifiable information such as your home address or credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing. We are providing you with this information to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website.

Our Cookie Policy
In order for you to utilize the online shopping and personalised features on, your computer, tablet or mobile device will need to accept cookies, as we can only provide you with certain personalised features of this website when cookies are enabled. Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information.

However, if you’d prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this. By using the website, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies (list of cookies below). If you do not agree to such use, please see below for details on how to adjust your settings and disable these cookies.

Purpose of our cookies
The following is a list of our cookies and the purpose of them.

This cookie allows our web servers to respond to your actions on the website such as “Add to basket”. The website would not work without this cookie.

The items that are in your shopping basket on the website are stored in this cookie. Your shopping basket wouldn’t work without it. This cookie also remembers you when you return to the website and keeps you logged in. It does not store your password, it simply hold the ‘key’ that is associated with this information.

This cookie records if a pop under page has been displayed to you and allows us to ensure you don’t see it again.

This cookie records your first name and helps us recognise you so we can display a welcome message.

This cookies records what the last feature was shown on the side navigation. These are rotated through for each page view. This ensures you see different features while browsing our website.

Third Party Cookies
When you visit you may notice some cookies that aren’t related to If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Social Network Sites
We have a variety of pages on social networking sites such as Facebook. If you use these pages, the hosting sites may drop cookies onto your devices. We do not control the setting of, and accept no liability in connection with, these cookiesplease look at the third-party websites for more information about what they do with cookies and how you can manage them. From time to time we may run competitions or other applications within Facebook or other social networking site, these applications may drop cookies onto your devices and you are advised to read the terms of the application for more information.

Managing Cookies
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

To enable cookies
If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs
Google Chrome
1.Click on ‘Tools’ at the top of your browser window and select Options
2.Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
3.Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0
1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
2.Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3.Settings above Medium will disable cookies

Mozilla Firefox
1.Click on ‘Tools’ at the top of your browser window and select Options
2.Then select the Privacy icon
3.Click on Cookies, then select ‘allow sites to set cookies’

1.Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2.Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
3.Click ‘Save’

How to check cookies are enabled for MAC’s
Safari on OSX
1.Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
2.Click on ‘Security’ then ‘Accept cookies’
3.Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX
1.Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
2.Scroll down until you see cookies under ‘Privacy & Security’
3.Select ‘Enable cookies for the originating web site only’

1.Click on ‘Menu’ at the top of your browser window and select ‘Settings’
2.Then select ‘Preferences’, select the ‘Advanced’ tab
3.Then select ‘Accept cookies’ option

All other browsers
Please consult your documentation or online help files.

If you would like more information about cookies, we would suggest you visit
If you would like to contact us in relation to the above please do so through our Contact Us form in the HelpCentre.